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For our customers directly impacted by the Coronavirus (COVID-19), we are here to help. Click here to learn more.

Impact of the Coronavirus (COVID-19) on loanDepot Customers

Here at loanDepot, we value the safety and health of our customers. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) about COVID-19 and are taking every step we can to ensure the wellness of our customers, employees, and communities.

If you have been directly impacted by the Coronavirus (COVID-19), we are here to support you.

Here are things we recommend all loanDepot customers do:

Access your loanDepot account through our website so you can continue to manage your account safely anytime, anywhere. Login to manage automatic payments, set up one time payments, and view account details.
Look out for suspicious emails, phone calls, text messages or websites that may be trying to scam you. loanDepot will never contact you requesting personal information.
Stay informed about the latest information on COVID-19 by visiting the CDC’s website.

If you still have questions or need additional assistance, please call us at toll-free at 888-983-3393 from 8am to 11pm EST, Monday through Friday. We are here and ready to help.

We apologize in advance for any longer than usual hold times that you may experience during this time and we appreciate your patience.

We want to thank you for being a loanDepot customer. We will continue to do everything we can to support you during this time.

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Unsecured Personal Loans are issued by Cross River Bank; a New Jersey State Chartered Commercial Bank, Member FDIC. Individuals must be a U.S. citizen or permanent resident and at least 18 years old to apply for credit from Cross River Bank. Valid bank account and Social Security Number/FEIN are required. All loan applications are subject to credit review and approval. All loans may be subject to an origination fee of 1% to 5% of the loan amount. Origination fees are deducted from loan proceeds. Offered loan terms depend upon credit score, requested amount, requested loan term, and credit usage and history. Loans are not available to residents of West Virginia. Residents of Alabama or Nebraska must be 19 years old to apply for credit. All loans in Massachusetts will be greater than equal to $6,001. All loans to Ohio residents must be greater than $5,001. All loans to Connecticut residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. All loans to New Hampshire residents less than or equal to $10,000 must qualify for an annual percentage rate (APR) of 10% or less to be considered for approval. All loans to New York residents must qualify for an annual percentage rate (APR) of less than 16% to be considered for approval. All loans to Vermont residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval.

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